Help centre
Questions, answered.
If what you need isn’t here, our support team would rather hear from you than have you guess.
Booking a ride
How do I book a taxi in Seychelles with SeyApp?
Open SeyApp, choose Rides, and enter your pickup and destination. Pick the vehicle tier you want, check the fare we quote, and confirm. We match you with a nearby driver.
How is the fare worked out?
A base amount for the tier you chose, a per-kilometre rate for your route, waiting time if the driver waits for you, and an airport surcharge on airport runs. We quote the total before you book, and that is what you pay unless the trip itself changes.
Can I book an airport transfer?
Yes. Set Seychelles International as your pickup or destination and the airport surcharge is included in the quote before you confirm, so you know the price before you land.
Can I add stops along the way?
Yes. Add stops when you are setting up the booking and the quote accounts for them upfront.
Can I cancel a ride?
Cancelling is free before a driver accepts and for 2 minutes after. It also stays free if your driver is running 5 minutes or more later than the arrival time shown when they accepted. Otherwise a cancellation fee applies, and the app shows it to you before you confirm.
What if my driver never arrives?
Cancel the trip and you will not be charged for a ride that did not happen. If you have already been charged, contact support and we will put it right.
Paying for your trip
How can I pay for a SeyApp taxi?
By card or in cash. Card payments are processed by Stripe, so SeyApp never sees or stores your full card number. Cash is paid directly to the driver at the end of the trip.
Why is there a hold on my card that isn’t a charge?
When you book with a card we place an authorisation hold for the fare. It reserves the money with your bank without taking it. We take the payment once the trip is complete, and if the booking is cancelled the hold is released. Your bank may take a few business days to show that.
Where do I find my trips and what I paid?
Every booking, with its full price breakdown, is in the Activity tab of the app.
Why was the final amount different from the quote?
The quoted fare holds unless the trip changes: added stops, a changed destination, or waiting time beyond what was included. Any difference is itemised in your Activity tab.
Your account
Is SeyApp free to download?
Yes. SeyApp is free on the App Store. You only pay for the rides you take.
What languages does SeyApp support?
Eleven: English, Kreol Seselwa, French, German, Italian, Spanish, Portuguese, Russian, Simplified Chinese, Arabic and Hindi. Change it under Account > Preferences.
How do I delete my account?
From Account > Personal Info in the app. See Deleting your account for exactly what gets removed and what we have to keep.
When is SeyApp coming to Android?
Soon. The Android app is built and on its way to Google Play. Email us and we will tell you the day it lands.