Delete it yourself, in the app
- Open SeyApp and go to Account.
- Tap Personal Info.
- Scroll to the bottom and tap Delete Account.
- Enter your password to confirm. This cannot be undone.
Or ask us to do it
If you can’t get into your account, because you’ve lost the device or can no longer sign in, email privacy@seyapp.com from the address on the account and ask us to delete it.
We may need to verify that the account is yours before we act. We are not going to delete somebody’s account because a stranger asked us to. Once verified, we complete the deletion within 30 days and confirm when it is done.
What gets deleted
- Your name, email address, phone number and password
- Your saved payment methods (deleted at Stripe as well as here)
- Your profile photo, and any licence or insurance documents you uploaded
- If you drive with SeyApp, the bank details you gave us for payouts
- Your name and photo on messages you sent, and your name and contact details on past orders and hire bookings
- Every signed-in session and notification token, on every device
What we have to keep, and why
A small amount of information survives deletion because the law requires it. None of it is used to contact you or to build a profile of you.
| What we keep | Why |
|---|---|
| Transaction and tax records | Accounting and tax law requires us to keep a record of money that changed hands. These are stripped of everything that is not legally required. |
| Records tied to an open dispute or investigation | Where a chargeback, safety report or legal claim is live, we keep what is needed until it is resolved. |
| Past trips, orders and bookings, without your name | The other side of each booking (the driver, restaurant or hire company) has records of the same job, and the fare, route and payment are needed for their earnings and our accounts. The text of chat messages stays in those threads, labelled "Deleted user". |
| Anonymised, aggregated statistics | Counts and totals that can no longer be linked back to you, used to understand how the service performs. |
If you drive or run a partner business
Drivers can delete their account in the app in the same way. Your driver profile is taken off the platform and your uploaded documents are deleted. Trip and settlement records are kept, without your name, for the reasons above.
If you own a restaurant or car hire company on SeyApp, the business has to be closed first, so that bookings and payouts are settled. Contact support@seyapp.com and we will walk you through it.
Other options
If you don’t want to lose your account, you have alternatives: you can unsubscribe from marketing emails using the link in any of them, revoke location or notification permissions in your device settings, or ask us for a copy of your data instead. See the Privacy Policy and our Data Protection notice.