Delete it yourself, in the app
- Open SeyApp and go to Account.
- Tap Personal Info.
- Scroll to the bottom and tap Delete Account.
- Confirm. This cannot be undone.
Or ask us to do it
If you can’t get into your account, because you’ve lost the device or can no longer sign in, email privacy@seyapp.com from the address on the account and ask us to delete it.
We may need to verify that the account is yours before we act. We are not going to delete somebody’s account because a stranger asked us to. Once verified, we complete the deletion within 30 days and confirm when it is done.
What gets deleted
- Your name, email address, phone number and password
- Your saved addresses and location history
- Your saved payment methods (deleted at Stripe as well as here)
- Your profile photo and any documents you uploaded
- Your messages with drivers, partners and support
- Your notification tokens and app preferences
What we have to keep, and why
A small amount of information survives deletion because the law requires it. None of it is used to contact you or to build a profile of you.
| What we keep | Why |
|---|---|
| Transaction and tax records | Accounting and tax law requires us to keep a record of money that changed hands. These are stripped of everything that is not legally required. |
| Records tied to an open dispute or investigation | Where a chargeback, safety report or legal claim is live, we keep what is needed until it is resolved. |
| Anonymised, aggregated statistics | Counts and totals that can no longer be linked back to you, used to understand how the service performs. |
If you drive or run a partner business
Driver and partner accounts carry additional obligations: settlement records, licensing and insurance documents, and payout history. Contact support@seyapp.com and we will walk you through closing the account and settling anything outstanding first.
Other options
If you don’t want to lose your history, you have alternatives: you can turn off marketing messages under Account → Preferences, revoke location or notification permissions in your device settings, or ask us for a copy of your data instead. See the Privacy Policy and our Data Protection notice.